Returns & Exchanges

We hope you love your NGTLight products. For returns, exchanges or warranty claims, please follow the instructions below.

OUR RETURN POLICY

14-Day Hassle-Free Returns

Customers who are not completely satisfied with their purchase and would like to return a non assembled-to-order item, unused, in original packaging, may return the product within 14 days of receiving the original shipment. Return shipping charges are the responsibility of the customer.

Customers have 24 hours from the time they place their order to cancel for a full refund; otherwise, a 10% cancellation fee will be charged before production begins. It is the customer’s responsibility to ensure the accuracy of their product selection and information when placing orders online. For phone orders, customers must check their email receipt for accuracy within 24 hours of placing the order.

Please note that due to customs, shipping and duty fees, we are unable to accept returns on any international orders. All orders shipped internationally are final sale.

Did you receive an incorrect shipment?
It is very important and also your responsibility to check all the items in your order to make sure they meet your desired specifications upon receipt and before installation. If you have received an item that does not appear to be the item you have ordered, please contact our customer service department within 24 hours of receiving the order. Upon confirming that you have received an incorrect shipment, our customer service department will provide you with a return label that you may use to return the incorrect item back to our facility. Upon receipt of the return, we will work on shipping out the correct product (usually dependent on build-time) as soon as possible. If you would like to expedite the process, you may place a new replacement order and wait for us to receive the return for your subsequent credit.

Custom-Assembled & Non-Refundable Items
NGTLigh provides a range of specification-grade, made-to-order products that may be non-returnable or subject to a restocking fee upon return. While certain items cannot be returned, others my be returned with a restocking fee. For specific details about the restocking fee percentage or to determine if a product is eligible for return, please check the product page for comprehensive return information and restocking fees.