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Returns Exchanges

With strictly quality control and safety certification approved,we are confident you will like our products. In case of you are not satisfied with purchase from us,we are giving you 24 hours try them out.If the size,design or CCT is wrong or you don’t like it,you can return back to us when you received them within 24 hours.They need to be brand-new re-sellable,so you can’t remove box label,ruin wiring part or install them into fixture.
Please do a mock installation to test it. Send them back if it’s not satisfied by you.

Please read below specific terms and conditions:
Return & Refund Procedure
  1. Customer have to pay return shipping if purchased wrong or unneeded item. And have to bear the shipping cost previously from Seller to buyer.
  2. We will bear return shipping cost when lights withing warranty period.Usually we will provide UPS pre-paid shipping label.
  3. All pre-paid shipping label default UPS Ground 1~5 business days service.Customer have to pay extra cost if need UPS Priority or next day service. After-sales will provide the details if any other remark need attached with return lights together.
  4. NGTlight will inspected return light and must be passed before any reimbursement or refund. That’s usually take around 5~7 business days. Longer time may occur if needed.We won’t refund if the products is damaged.
  5. The refund will take around 5~7 business days.Will refund to same account of paid.
  6.  The Return & Exchange Policy only applies to orders purchased directly through Shenzhen Nuoguan Technology Co.,Ltd and not through any distributors or retailers etc.
We value every customers and transaction. 
Please contact us within 24 hours when you signed the products.